If our bag doesn't hold up to the beatings over the next couple years, we will refund you 100% and give you 20% off a replacement bag - no questions asked.
Frequently Asked Questions
No. Given the design of our bags, they can not be submerged in water. Our bags are treated to be water resistant. They can be used in rainy weather but in heavy or longer exposure in rain, there will be some moisture in the bag.
Our lifetime guarantee covers manufacturer defects or issues with materials that are within reasonable use expectations. We will do our best to provide you with a solution should issues arise. Please contact us with your issues and we will get back to you as soon as possible.
Our bags are currently designed in both Australia and the USA. They are currently manufactured in Indonesia. Ultimately, our goal will be to manufacture our products in the USA.
Please allow 2-3 days for processing. Please allow 5-8 business days for regular shipping and 2-4 days for expedited deliveries.
Yes, we do. Osuza is not responsible for any customs and duties charged to a customer.
If your product is faulty, or the order is wrong, send it back to us within 30 days of delivery fro a full refund including shipping.
If you change your mind please contact firstname.lastname@example.org and we will refund your purchase if returned within 30 days of delivery.
Yes we do! Contact us email@example.com
No. We currently do not sell products in-store.
Yes. In some cases, we are happy to discuss wholesale opportunities.