Frequently Asked Questions
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No. Given the design of our bags, they can not be submerged in water. Our bags are treated to be water resistant. They can be used in rainy weather but in heavy or longer exposure in rain, there will be some moisture in the bag.
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Our lifetime guarantee covers manufacturer defects or issues with materials that are within reasonable use expectations. We will do our best to provide you with a solution should issues arise. Please contact us with your issues and we will get back to you as soon as possible.
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Our bags are currently designed in both Australia and the USA. They are currently manufactured in Indonesia. Ultimately, our goal will be to manufacture our products in the USA.
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Please allow 2-3 days for processing. Please allow 5-8 business days for regular shipping and 2-4 days for expedited deliveries.
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Yes, we do. Osuza is not responsible for any customs and duties charged to a customer.
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If your product is faulty, or the order is wrong, send it back to us within 30 days of delivery fro a full refund including shipping.
If you change your mind please contact support@osuza.com and we will refund your purchase if returned within 30 days of delivery.
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Yes we do! Contact us info@osuza.com
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No. We currently do not sell products in-store.
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Yes. In some cases, we are happy to discuss wholesale opportunities.
- Reviews
- Questions
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Stylish and ESSENTIAL
First of all, if I could rate this bag as 100 stars I would!!! There isn’t a day that goes by, or a weekend event that goes on where I’m not wearing this bag. The adjustable straps are my favorite if I’m wearing an oversized sweatshirt & still want to wear it. I love it for any event because of the sleek black and white look — it matches any outfit. I’ve lost count of the amount of compliments I’ve gotten while wearing this bag. Highly recommend!
Perfect for everyday use
This is the perfect bag for your daily life. Holds just the right amount of necessities and makes you look very chic. The material is amazing and the quality is top notch. Would recommend to anyone and everyone!
I LOVE my Osuza Pouch.
I LOVE my Osuza Pouch. I use it as a crossbody and love having easy access to all of my essentials. 10/10
Amazing product!
Amazing product!
Such an awesome bag, I
Such an awesome bag, I am obsessed!