Our lifetime guarantee covers manufacturer defects or issues with materials that are within reasonable use expectations. We will do our best to provide you with a solution should issues arise. Please contact us with your issues and we will get back to you as soon as possible.

Our bags are currently designed in both Australia and the USA. They are currently manufactured in Indonesia. Ultimately, our goal will be to manufacture our products in the USA.

Please allow 2-3 days for processing. Please allow 5-8 business days for regular shipping and 2-4 days for expedited deliveries.

Yes, we do. Osuza is not responsible for any customs and duties charged to a customer.

If your product is faulty, or the order is wrong, send it back to us within 30 days of delivery fro a full refund including shipping. 

If you change your mind please contact support@osuza.com and we will refund your purchase if returned within 30 days of delivery.

Yes we do! Contact us info@osuza.com

No. We currently do not sell products in-store.

Yes. In some cases, we are happy to discuss wholesale opportunities.